Delivery and Returns
Shipping method can change according to weight, dimensions of the item and delivery address. By placing your chosen items in the cart and selecting your nation, you could check immediately shipping cost. Standard shipping is normally done in around 3-5 working days In case you receive the box in bad conditions or damaged, you could either reject it or collect it subject to control, by describing the reason ( for instance damaged / open box) when you sign transporter's receipt. Following this procedure is essential to take advantage of the insurance. Delivery times vary according to availability and type of the item. Normally they don't exceed 10/15 days. If for any reason it would take longer, you'll be contacted by our staff and you could chose to wait, change the item or cancel the order.
RETURN CONDITIONS FOR PRIVATE CUSTOMERS
Customer is entitled to rescind the purchase contract for any reason and without any explanation, under the following conditions:
- Sending a written request either by mail or fax to our sales department no later than 14 days from the date of receipt of the goods.
- Even the shipment must be done within 10 days of receipt, and it's up to the customer. This can be done by courier or by making arrangements with our sales department.
- In order to be returned, the products must be undamaged, in their original packaging, not used, nor damaged.
CONDITIONS OF RETURN FOR DEALERS
Any inquiry must be reported by sending a written request by mail or fax to our sales department within 10 days from the moment of receipt of the goods. Returns must be authorized by our sales department and must be sent (carriage paid) by courier, in original packing, not used nor damaged.
Our customer service is at your disposal for any need.